Otsego, MN HVAC Experts

"HIGHLY recommend! Friendly, professional and straightforward work ethic. We had an issue in our gym with an old commercial furnace in a "not so workable" part of the building which needed to be fixed ASAP. They were out to our location within an hour. They improvised and made the "not so workable" location of the furnace workable. AND they took extra steps in order to make sure their work was done correctly and efficiently. 5/5 Stars!!"

"These guys live up to their name- Top-Tier! They are quick to reply, super knowledgeable and have fast turn around time. Whether it be repairs, new units or maintenance, Jeremy and his team have been reliable in all business that we have ever done with them."

"Installed my new heating system with ease, no mess! Very professional!"

"I don’t really write review but I can say that they’re awesome and friendly they show up on time as they said, and fix the problem I will highly recommend"

"We had our furnace and ac replaced. They did an excellent job!!! I am very happy with the work. 👍🏼"

"Thank you to Jeremy Pogorelce of Top Tier Heating & air conditioning for being such a wonderful human being. On one of the hottest days of the year 6-22-25 I called them in a panic to leave a message to see when they could come out & hopefully fix my air conditioner & Jeremy actually answered the phone around 11:00 am or 11:15 am while finishing up a job he was on! He said he was willing to come to Fridley to look at my air conditioner to see if he could fix it as soon as he finished up his present job & would 12:30 am work for me? Of course I was amazed & happy & said yes! He was here at 12:30 am & started checking things out. Wires were frade & sparked he had already put in 2 new fuses but when it sparked it blew the 2 new ones. He found the crankcase heater on compressor & wires to be bad & removed it. Also got the air conditioner going for me & so far working well 2-23-25. He gave me a military discount. I felt the cost was fair especially with everything considered. Wonderful, professional & caring. Would recommend him to everyone. Just need to finish our talk about whether or not crankcase heater on the compressor really needs to be replaced or not so need to call. Thank you again Jeremy 🥹🙏👍😃"

"Our AC wasn't pushing air like it used to. It's over 20yrs old and Jeremy could have easily said "you need a new one" and been done. He took the time to check to AC unit itself, cleaned it up, and didn't pressure us to do anything more. The AC is back to working and when it comes time to get a new system...it'll be Top Tier."

"Nate and Andrew did a great job installing our new furnace"

"Top Tier truly lived up to their name today! Their team is prompt, reliable, and goes above and beyond. A huge thank you to Jeremy and Cody for ensuring our family stays cool and comfortable. Highly recommend their exceptional service!"

"Nathan from Top Tier was the technician that came to our house. He was courteous, professional, and a really nice guy! He was thorough with his inspection and found the issue with the furnace. I would recommend."

"It does not get any better than the service Top Tier provides. I had a problem on a Sunday evening with 90+ temps outside, Jeremy came out diagnosed the problem with the ac quickly as a bad capacitor just by listening to it (shows his expertise) was very knowledgeable and helpful. Don’t bother with other companies, call Top Tier first. Thank you thank you!!!"

"Jeremy is extremely knowledgeable about his craft and can identify issues and concerns quickly. He does a great and thorough job and also works quickly and efficiently. He’s out here to do honest business with integrity. Highly recommend Top Tier! As a community we need more companies like this, that truly want what’s best for the consumer."

"Was happy with the quick install of air conditioner"

"These guys are definitely Top Tier! They arrived a few minutes early which was amazing right off the bat. The estimate process was easy and they answered all our questions. We were also able to pay with our credit card, which was another surprising bonus! They did great work. I would highly recommend!"

"AMAZING! I will be recommending Top-Tier to everyone. To say I'm impressed is an understatement. I was informed of every step being made during the installation and every question was answered without hesitation. I can not thank Jeremy, Gabriel, Derek, and Dakota enough for the exceptional job they all did."

"We needed to have our furnace replaced and had Top Tier do the replacement. The technician Gab was very professional and very knowledgeable! I will definitely be using them for all my HVAC needs in the future!"

"We had the best techs that we have had in a very VERY long time yesterday. Estimated 4 hr jobs to install a new furnace and a/c unit and moreso took 8hrs because they wanted to do a quality job. That they surely did! Very professional and knowledgeable with great personalities, especially spending 8 hrs together. HIGHLY HIGHLY recommend. Thank you!"

"The staff were very professional and friendly. They helped me moved the stuff in my basement. They were very thorough with their work. I would highly recommend this company. Thank you!!!"

"Came on time, knew what was wrong in 5 minutes. Will definitely be going through them with any future problems."

"I had a new air conditioner installed. Everything went well."

"Jeremy and Gab are among the best in the business."

"The 2 dudes that came were kind and helpful !!!"

"I work with Jeremy and his team at Top Tier Heating on a regular basis, and I’m always impressed. Great communication, fair pricing, and you can tell they understand the world of HVAC. I’ll continue working with them in the future without hesitation."

"Richard, Gab and Matt did a great job installing a new furnace, central air, and water heater. They were efficient and friendly, and left our home neat. We'd definitely call them should we need more work done. Thanks!"

"Gabriel and Andrew installed a new energy efficient furnace. They did a great job, we totally recommend them."

"Very professional and friendly. Explained what they were doing and why. We were Very happy with their service."

"We just had our furnace and thermostat replaced with Top-Tier. Jeff and Richard did an amazing job. Jeff answered all of our questions (and we had a lot). He was patient and professional and had our furnace installed quickly!! They gave us a fair and competitive price. We would definitely recommend Top Tier to our friends and family!"

"Outstanding service!!!! Fast!!!! Only number I'll need Thanks again !"

"I very much appreciated their timeliness and efficiency. Thank you so much for fixing our AC so we can be more comfortable!"

"Had our furnace and air conditioner replaced by Top-Tier. Team of two men did a great job. Kept us informed during the replacement that at certain times the smoke alarm may trigger and to not worry, which it did. Task was done in a neat and orderly fashion. When completed, we were walked through with instructions on how to operate the new system. Great customer care."

"Our A/C went out at 6PM on a Saturday night. They answered the call right away and sent someone over. Jeremy was super polite and friendly and got us cool in no time at all! Highly recommend to all!"

"We had a great experience with Top-Tier! During these first hot days of the season, we discovered our A/C wasn't working. We called Top-Tier first thing the next morning and a service tech was out within 90 minutes to fix the issue. Top-Tier offers outstanding customer service and excellent communication. The technician kept us informed every step of the way and was very professional. We would highly recommend Top-Tier to anyone with HVAC needs!"

"Had my HVAC system replaced by Jeremy. Timely response for quotes. He was able to schedule installation fairly quick. He and his assistant arrived on time on day of installation. Everything was installed according to plan. He explained the new thermostat and some other venting that needed to be placed due to switching to 97% efficiency furnace. Very friendly and easy to work with. Reasonably priced. Would recommend."

"Good very professional. Did a very good job. Friendly installers."

"Right on-time, courteous & informative, they got the job done in a timely fashion. The two individuals who came to install our new furnace & central air did a great job. We are now ready to finish our summer, even if August is extra hot and we will be ready for a chilly winter. Thank you Top-Tier Heating & Air Conditioning, for helping us to be prepared!"

"I had an exceptional experience with Top Tier Heating & Air Conditioning! When my HVAC stopped working, they promptly responded on the same day I contacted them. Shane's expertise and efficiency in diagnosing the issue were remarkable. He provided me with a quick and competitive quote for a new system, and their generous warranty gave me peace of mind. I greatly appreciated Shane's patience in allowing me time to review the details and get back to him. On the day of installation, they arrived punctually first thing in the morning, demonstrating their commitment to customer satisfaction. What impressed me the most was their outstanding availability and flexibility. Unlike other companies, I didn't have to wait for weeks to get the installation done. In addition, they put down their own sheets/ carpeting around my house on the areas they were walking on so they didn’t dirty my floors. No company has ever done this and I always end up having to mop after lol. This level of service truly sets them apart. I am delighted with their service and would wholeheartedly recommend Top Tier Heating & Air Conditioning to everyone in need of HVAC assistance. Thank you for a job well done!"

"5 stars quick and easy"

"Had my entire HVAC system replaced with Trane equipment yesterday by Top Tier Heating & Air Conditioning, and the experience was excellent from start to finish. Jeremy, the owner, was great to work with and clearly takes pride in doing things the right way. I have allergies, so air quality was a big priority for me. Jeremy installed an AprilAire filter system along with an iWave-C air purifier. He explained how both would help reduce allergens and improve the air in my home. It’s only been a day, but I can already feel the difference-my breathing is easier and the air just feels cleaner. The team showed up on time, worked efficiently and treated my home with care. They cleaned up after themselves and walked me through my new system before they left, ensuring I understood how to use and maintain the new system before they left. The workmanship is excellent-everything looks clean, solid and well done. My system is running perfectly and I am so thrilled with the comfort difference within hours. It’s rare to find a company that combines quality work with honest communication and follow through. If you’re looking for honest, skilled HVAC professionals, I wouldn’t go with anyone else. Highly recommended Jeremy and his team at Top Tier Heating & Air Conditioning."

"Everyone was very professional and nice."

"I was tripping breakers with my AC all week. Every day I tried something new until Top Tier came on a Friday at 4pm and diagnosed a hard start issue within 5 minutes.... hard start and capacitor swapped with 15 minutes and I was up and running.... Fast service, great service front a local company.... cant beat it."

"Dereck was great! He and his assistant did an job!"

"I had a new furnace and AC installed. They were very professional and helpful in answering all my questions."

"The guys did a great job ! Very expedient and professional. It’s nice to have new AC ! Thanks guys!"

"Sean & team were very professional. Prompt, fast & clean. Very good pricing too. Highly recommend! Thanks guys!"

"Shane from Top Tier was great, would, and will use this company again. Great company"

"Super impressed with the service we received. Very fast, good price, and friendly service people. I definitely will be using Top-Tier as my go-to HVAC service going forward."

"We had a consultation for a furnace and central air and Top Tier had openings and came the next business day. Their team arrived actually a little earlier that morning, got to work right away and had the job done by later afternoon. Richard and his coworker (tall skinny dude with glasses) were friendly, hard working and did a fantastic job. A few days later we had questions about the central air as we weren’t able to turn it on during installation because it was too cold and I’m assuming the owner of the company picked up the phone right away, talked to me and said he would come out to our house that night if needed, if the air wasn’t working but it sure was :) . The following morning he sent a technician over as there was some water leaking due to a minor mishap with the pump. Technician fixed it immediately, everything works great! Aside from the little mishap- the company worked fast and closely with us to get the issue resolved immediately! 10/10 recommend."

"Efficient, thorough and on time. Talked with me through the whole process and I would recommend if you need a/c installed."

"My AC stopped working in the hottest day of the year, of course. An hour later and it was fixed! A quick phone call and Jeremy was at the house to fix it at 1am. Experience was quick, professional, and fairly priced."

"Had a great experience with this company. Fast and friendly service calls to assist with AC unit not functioning and in the end I replaced both systems (AC and furnace). Service tech laid out all my options with estimated costs and I decided to replace. They were able to to schedule a replacement in just 2 business days following my decision and my brand new system is up and running great. Talked with 4 different people total and all provided the family - ma and pa shop - type of customer service that is hard to find these days. Prices seemed very fair and reasonable. Highly recommend this company and crew!"

"These guys are top notch, on time giving updates on their arrival time Had tools out and working within a few min of getting here Very professional I highly recommend."

"About 2 weeks ago, my very old and outdated AC unit decided it was time for it to be decommissioned. Over the past few years, I have had several different HVAC companies service my unit and replace countless parts, totalling several thousands of dollars over the last 6 years. Unfortunately for me and my family, the temperature outside was just under 100°. Inside my house, my thermostat (which was also in need of being replaced) showed the temperature inside my house was 81°. I called Top Tier and spoke with Jeremy, who was able to fit me into his schedule the same day AND within two hours, he arrived at my home, diagnosed the issue and found that my AC unit was not the right size for my home's square footage and was in absolute dire need of being replaced. Jeremy picked up the necessary parts and equipment and had my brand new high efficiency AC unit replaced by 2pm and my house was back to 70° before I knew it. I have always felt like I was being taken advantage of by tradesmen and repairmen, however, Jeremy was extremely down to earth, honest and polite. He understood the need for my family to be comfortable and ensured all of my questions were answered. I feared that I would need to obtain a loan to pay for the typically costly repair, but the cost was far more fair than I anticipated, plus I was able to finance through Top Tier directly. I should also note that Jeremy included and installed a free smart thermostat that I can control from my phone and is connected to my homes Wifi! I have been raving about the exceptional service I received from this family oriented company and cannot recommend them enough."

"Thu guys at top tier were so professional! Got the job done well and we’re so efficient. I felt that their prices were fair (:"

"Installed A/C and furnace for us in October 2022. Fantastic experience and fair pricing! Highly recommend!"

"Very friendly and informative"

"Installing a new central AC was a great experience with this company. They answered any questions, and did their work professionally. They even went extra mile and fixed my blocked faucet in the mechanical room, and connected the disconnected duct of the unit (which was not part of their work !). They also made sure the new AC runs perfectly and added more refrigerant when they found it is low without extra cost ! I just want to say: Thank you so much for your hard and professional work and great friendly customer service."

"Just a nice guy, courteous, clean and explained things very clearly."

"Trustworthy and Reliable I wouldn't call anyone else to address my air conditioning and heating needs! Top Tier service from Top Tier Heating and Air Conditioning!"

"These guys are the best. Gab, my technician was polite, clean, professional, and answered all my stupid questions. Great guy. The best I've ever had in my home."

"Great customer service and quality work. They have helped us out several times over the years. They are always reliable. I highly recommend."

"Gab did a fantastic job replacing our furnace! 10/10 would recommend!"

"Great service. Professional and reasonably priced. Highly recommend."

"Just had Top Tier out to fix our furnace! Loved having a knowledgeable tech that worked quick to get our heat back on! Thank you so much for your help!!!"

"I would highly recommend Shane from Top Tier. They were very responsive and professional. They answered all of our questions and addressed all of our concerns. They have very fair pricing and do not try to upsell you on unnecessary items. Our air conditioner was not working properly and they gave us options to chose from and their opinion on what they thought would be the most cost efficient option. We had a new unit installed within one day. We asked if it could be installed same day and he asked if we could wait one more day as ours was limping along enough to keep us somewhat cool and other people he was working with had no air and would like to get theirs up and running. I actually thought that was pretty awesome he prioritized those in need of it more as we were in the midst of a string of 90+ degree days. I highly recommend Top Tier!"

"Everything went perfect. Answered all my questions!! Very easy to deal with."

"Very friendly, polite and thorough."

"I had a fantastic experience with the Top-Tier team during the replacement of my central air conditioning system. They sent out a two-person crew who completed the job efficiently and with great professionalism. Their cleanup was so thorough, it was hard to tell they had even been there. I was also able to continue working in the background without any disruption. I highly recommend this company and would gladly use their services again."

"Top Tier came out on a holiday to fix my furnace that wasn’t working properly. Solved the issue for a fair price."

"Top Tier was able to get me in on short notice when my AC wasn’t working during the summer heat wave and I’m super grateful !!"

"We had Top Tier come out to inspect our AC unit this summer, and I can't say enough good things about their service. Given that our unit was almost 18 years old, we were prepared for the possibility of needing a replacement. However, what really impressed us was the approach of the Top Tier team. They assessed our situation without any pressure to purchase a new unit, even suggesting some potential fixes to extend the life of our old AC. Ultimately, we opted to replace both our AC and furnace and also decided to install a garage heater while we were at it. The entire process was transparent and stress-free, and the staff was incredibly knowledgeable and friendly throughout. Their commitment to customer satisfaction truly sets them apart. I can confidently say that I won’t consider using anyone else for our HVAC needs in the future. If you’re looking for honest advice and reliable service, Top Tier is the way to go! Highly recommend!"

"Great service from Jeremy who figured out what was wrong with my furnace when it went out. I called another company to take a look at it first and all they tried to do was sell me a new one without even looking to see what was wrong! I really appreciate the honesty, and I'm calling Top Tier first for any heating and air conditioner problems in the future"

"We just put my mother-in-laws home on the market on Monday when the AC stopped working on Tuesday. I called Top Tier and spoke to Shane around 7:30PM. He met my husband at her house at 9:30PM and had the AC up and running in less than an hour and charged a very fair price. Would highly recommend this company for you heating and air conditioning issues."

"Jeremy came out earlier than scheduled which was great because we needed help fast during a hot streak. He cleaned our AC unit and also helped us with the dampers to properly mark them to ensure maximum airflow to upstairs bedrooms. Previous owner had markings on ductwork that were inaccurate, leading to confusion and inefficient cooling of our house."

"Jeremy did a fantastic job. He took the time to come out on mother's day. Found the problem and had my a/c running within a half hour. Great job."

"Honest and reputable company. I wouldn't use anyone else"

"these guys have been a pleasure to work with. We had a furnace replaced on Monday March 25 2024. They were on time kept things tidy and did the work fast and efficient. We had a rattleing noise after the install and they came out and fixed it on a Saturday 5 days later. Thanks Shane and Jeremy. Bart and Kelly"

"Their response time was outstanding and they were very professional. Their technical expertise was clear and the price was fair. Gab and Jeremy did very well."

"Very nice and efficient crew. Would recommend to anyone! Thank you, Nathan and Ethan!"

"Top-Tier Heating and Air Conditioning installed a new Air Conditioner at my house Monday. Very prompt service and the installation went very well."

"Jeremy did a great job of explaining what he was doing and why he was doing it. While outlining what the options and the costs were"

"We had Top Tier replace our decades-old AC when we found out it had a leak. They were great at communicating, fairly priced, and quick!"

"I had, I think his name was Gab or Gabe come take a look at my old broken furnace. He diagnosed the issue in a timely manner and to my surprise didn't push the sale of new equipment on me. Found out the problem was due to my lack of knowledge of what I should be doing to maintain the furnace. He educated me and even helped me write down the steps of the process I needed to do. Overall, I was impressed by the professionalism and will be choosing Top Tier next time I need any HVAC help."

"Top Tier is an excellent. They were very professional and courteous. On time and very knowledgeable. We have an older furnace and A/C and they were able to take care of the problems. I would recommend Jeremy to anyone and I do!!!!!!"

"We have heat! Thank you for keeping us warm! We needed a new furnace and Gab was professional and friendly. Even when my 3 year old son wanted to watch everything he was doing, he didn't mind. Gab did a great job explaining why we truly needed a new furnace and helped us with the entire process. Will definitely use him and top-teir for all of our future needs."

"I am pleased with my Ac and Furnace install and overall experience! John and Rick were speedy, great service and had exceptional personalities and make this whole experience much better than I expected. We are happy to have cool air again, thanks!"

"It was 2 Am I didn’t AC all day and Jeremy was about to go sleep. I gave him a call and he came in the next 12 - 15 minutes, he fixed my AC in 2 seconds and gave me a good deal. Very humble and kind person I appreciate this service and give it a 20/20 star rating."

"When CenterPoint Energy’s tech said they couldn’t solve my AC glitch, I called Top Tier. They took my description of the problem and photos of the heating & cooling system. They quickly returned a quote and great explanation as to what they would do to fix the problem. They came when they said they would come. They resolved the issue in less than 45 minutes. And in the process they improved my setup by getting rid of an unnecessary and defective control module. Everything works great and I now have the flexibility to upgrade to a wi-fi enabled thermostat anytime I like — no wiring changes necessary. Oh, and I really appreciated their kind attitude and clear explanations. Great team. I’d hire ‘em on the spot for any future heating and AC needs. Thank you Top Tier!"

"Shane and Jeremy helped us with a big kitchen remodel, they were so easy to work with and got everything done in our timeline! They ran a gas line, moved our vents and returns, installed the range hood and came back to help us when things had to change. The first hood came without a functioning blower, and they came back after we got a replacement and installed it without an extra change."

"The cost of a furnace tune up was 30% less expensive with Top-Tier than with the other two places I contacted for a quote. And the service was great! They were really helpful and willing to answer all of my questions. I'll turn to Top-Tier for my future HVAC needs!"

"Amazing service! Fast to respond and got our AC fixed within an hour. Would absolutely recommend Jeremy to anyone."

"I left a message for Top Tier that our air went out and was hoping they could come out the same day. Jeremy called me back within half an hour. He was very pleasant on the phone and sounded appreciative that I called Top Tier. That call was in the morning and by 1 PM one of the techs and his apprentice were out to take a look at it. Both techs were also very pleasant and explained exactly what the problem was when they found it. It ended up being a simple fix, but one that we would never have been able to find. Both the service charge and the repair charge were very fair. I would definitely call them again in the future!"

"Very good at what they do. On time and really polite and professional. Nice job boys."

"After calling another “1-hour service” shortly after 5:00 pm on a Wednesday to assess my emergent A/C issue and was told they couldn’t come out until later the next day, I called Top Tier for help. Shane answered my call immediately and offered to come out within 30 minutes. 25 minutes later he arrived at my home and had figured out pretty quickly what the issue was. After an overnight thaw of my iced up unit, he came back the next morning to further confirm his assumptions and provided me all the options. Although I needed the most costly repairs (a whole new unit) he was quick, courteous and gave his professional opinion to help me make the right decision. He was back first thing again the following morning with all parts in hand and crew was prompt with hauling out the old and replacing my new AC and furnace all by 1:00pm Friday. In only two days my house went from 82 degrees and is currently holding steady at 68! Top Tier lives up to their name and Shane is the best there is. Call them!"

"The guys were amazing! Came out on a Saturday night and fixed my AC! They answered all my questions and were very friendly. I highly recommend these guys!"

"Great job!!! Our furnace went out on a very cold day during one of the few snowstorms. Thankfully, Gab and Nate from top-tier heating came out the very next day with a new 2 stage furnace and got it installed!! VERY professional, VERY clean and did a perfect job all way around. Super friendly and we are so thankful! We will look to them for any future needs like this. 100% confidence in their work and the city inspectors came and approved everything today and said it was excellent work!! Mike & Sandy Nelson"

"Excelent service and very professional. Both of the guys that were here were very helpful and courteous. Making sure I knew how to operate the new furnace and air conditioner before they left. Would highly recommend them."

"Thank you to Jeremy with Too Tier for helping with my ac issue! It was in the evening on a very hot night that I realized my ac wasn’t working. I got a hold of Jeremy and he came right over to help. Great service start to finish and have had no issues ever since!"

"Top Tier replaced our Furnace and AC. They did a great job at a good price. The employees were very friendly and the service was excellent. They were also very prompt with the service. Highly recommend."

"Thank you so much for coming out to replace my furnace. Andrew paid a lot of attention to detail for us and the finished product is amazing. The work was exceptional, efficient, and looked great."

"The did a great job for me!"

"These guys replaced my furnace in my very old basement. They were very nowledgable, communicative, efficient, professional,and respectful. And one thing stood out with their quality - cleanliness. They picked up after themselves entirely - not one piece of debris, plastic, etc. left behind. Thanks Top-Tier! I definitely recommend they guys - this kind of customer service is rare these days, and I very much appreciate their professionalism and great work!"

"They installed a new boiler in our home. Their team were on time, very efficient and extremely professional. They took their time to get everything prepared and made sure to cover our flooring to protect it from the project. Once they were done, they cleaned up everything and walked me through the new system. I would highly recommend their services!"

"Amazing company! Jeff and Shane came out and installed a new gas line for my stove, and they did an excellent job! They quoted me much cheaper than two competitors. I will definitely hire these folks again if need be! Keep up the GREAT WORK!"

"After receiving outstanding service and a great price when I needed a new air-conditioner this summer, I decided to call again with an issue I was having with my furnace. Jeremy got someone here right away. Nate was super polite and had the issue fixed in less than half an hour.Thank you Top Tier. Excellent service!!"

"Great service, fast and friendly. Installed new furnace and air conditioning and they get the job done!"

"Quick, quality work! Had my entire air conditioning system replaced in a day, looks great and works even better. Thank you guys!"

"Highly recommended! We got ghosted by a previous contractor. Top Tier Heating And Air Conditioning went in to rescue us! They did come quickly to the house, made estimates and then we went ahead with scheduling. They gave us options and explained us pros and cons and how the installations will be done. The installation was smooth and clean! All done within the agreed window. In case anyone needs mini split, go ahead and work with them! Worry and hassle free!"

"Gabriel did a wonderful job! He was kinda, honest and friendly! Will definitely call they again!"

"They installed new furnace and AC last fall, but needed warmer weather to charge the AC. Derick is very personable and professional. Came out quickly. I highly recommend."

"Our AC went out on the hottest day, they came out at 9:00 that night and by 10:30 the next morning after rearranging their schedule we had a new unit installed. I would recommend them in a minute, very nice and easy to deal with."

"Jeremy is my absolute go to for HVAC! Not only has he done work for me, I've also got to work alongside with him and learn a lot from him. He's very knowledgeable and dependable when you need repairs done correctly and immediately. I recommend Jeremy over any other HVAC contractor."

"Very nice and professional people."

"Technicians were courteous, very informative and gave detailed answers to our questions. We felt we were in good hands"

"They showed up, got the work done a bit above and beyond to satisfy some other questions I had."

"The Crew that came to install the unit at my house were very friendly, Fast and clean...!!! They explained to me everything I needed to know about the thermostat settings in a plain and simple way with a very nice attitude. The unit is working perfect and really have no complaints at all...!!! We are very Happy with their service so Thank You."

"Jeremy was great! Very thorough and fast getting our gas fireplace working."

"Great company! Very responsive and affordable. Our ac was shooting out warm air Jeremy came the same day and was fixed fast. Highly recommended."

"Our a/c went down today, a Friday of course. After calling a couple other large outfits who all said they couldn’t come until Monday, we called Jeremy at Top-Tier and he was out in an hour, had us up and running in 30 min, and charged us much less than the last company we used did. Truly, top-tier customer service!"

"My furnace was broken during Thanksgiving Holiday week and Top-Tier Heating & Air Conditioning team stopped by my house on time and quickly replaced furnace and air conditioner too. They did an excellent job and offered outstanding service. They kept my basement clean. Shane is a good leader and answered all the questions and he is easy to communicate. Richard even came to my house on Saturday to finish the job. Overall I am very satisfied their professionalism and perfectionism. I will definitely be using Top-Tier as my future HVAC service."

"Quality workmanship, friendly, and prompt!"

"You guys were great at installing my new air conditioner! Very fast and friendly. Thank you for keeping me cool!"

"I would recommend Top Tier for your HVAC needs. Very easy to work with. Responsive and on time."

"Kind of like a shotgun wedding, the immediacy of a new furnace was important but not critical. I forgot about it until I decided to sell my home. My home was starting to show, when I realized ignoring the obvious was a big problem. I called Top-Tier and they came out the next day with two big white vans full of supplies and took care of everything. Thank you for the prompt service and value you provided for me in addition to the successful sale of my home."

"I left a message, Top Tier responded immediately. Easy to work with, prompt and efficient. Will use Top Tier again, great company and great service!"

"Highly recommend. Quick to respond. Install was done with care and looks as good as it works. Ice cold house all summer."

"Everything about the experience was great! Shane answered the phone and was so polite and informative. Answered my questions and was able to get me in same day which was a bonus! I wasn't expecting that with the kick off of the cold weather. The guys that came out (feel horrible I forgot their names) were so professional and thorough and explained everything to us in a great professional manner! Definitely will recommend them!"

"I needed a check up in my furnace and Gabriel was able to come out and take care of everything. Super knowledgeable and I learned a lot. Thanks!"

"Top Tier Heating and Air Conditioning truly lives up to their name! Jeremy is professional, punctual, and incredibly knowledgeable. They diagnose and fix AC issues quickly and explain everything clearly. The pricing is fair, and the service is top-notch from start to finish. I highly recommend Top Tier for anyone looking for reliable, high-quality HVAC service!"

"Very professional and curious also very punctual. Definitely a 5 out 5. I certainly would use them again. Very skilled at what they do and keep in contact."

"I can't even begin to tell you how impressed I was with the service and the respect that this company showed. It was unbelievable from the minute they walked in the door until the minute the job was done and even more so the respect that they showed myself, my home and even my grandson who unfortunately did bug them a lot but they were nice to him. They were like I said respectful to my home. I couldn't have asked for a better team to come and I appreciate all their hard work and I think that they should be praised and congratulated on a job well done. There were four four guys here and all four of them were very informative. Very helpful. Very courteous and even the salesman whose name is Chad. Unfortunately I didn't get the name of the other four gentlemen that were here but Chad who was the salesman. He should also be praised he works for center point. I don't know a few guys can pass that on to him or not but I can't tell you how happy I am with the experience I had with all this situation. After feeling like I was a chicken on a rotisserie for the last 4 days, it was amazing to be able to enjoy my home again thanks to all their hard work"

"Incredibly fast and efficient service at a very reasonable price. Jeremy did a phenomenal job, had great communication, and followed through on what he indicated they would do to repair our A/C. Highly recommend!"

"I had Top Tier over the other week to install a kitchen vent. They arrived on time, did their work carefully, and were sure to ask me of any questions during the installation to make sure i was happy and it was much appreciated! Gabriel was the employee that seemed to be in charge and I was very pleased with his professionalism. I reccomend Top Tier Heating and Air to anyone that needs HVAC work. It was a great experience and at a fair price!"

"I have to say working with Jeremy and his crew was amazing! I was ready to purchase a brand new AC system, Jeremy came diagnosed and problem solved my issues without me having to replace the whole condenser unit. My AC has never worked this great! He will 100% earn my business in the future if my system needs to be replaced! Or if I have any issues moving forward. Great customer experience."

"These guys did amazing :) the owner Jeremy was so nice and knowledgeable. He saved my butt in this heat :) 10/10 recommend!"

"Great service tune up for my ac unit. Very satisfied. Will be using Top Tier for future needs."

"Went to fire up the furnace for the first time this year, and had a bad pressure switch. The furnace and AC are original to our house, and 20+ years old. After reading other reviews online, I filled out a service request at 2AM to have someone come out and get a quote. I woke up to a text message from Jeff asking if I was available that day. Jeff came over as soon as he could to provide a quote. He even said they could get it installed as early as next day. We had another company come and give us a quote as well, and we ended up going with Jeff and Top-Tier. We went ahead with their quote early afternoon, and they got us on the schedule next day. Jeff and Richard arrived first thing in the morning, and we had a new furnace and AC within a few hours. They did an outstanding job. I also wanted to take advantage of their cash discount, but wasn't sure I would be able to get cash from the bank on such short notice. Top-Tier was very accommodating, and said I could complete payment once I had the cash. Their main concern was getting a new, working furnace in so my family was warm and comfortable. This is the type of customer service that rarely exists anymore, especially for a company that I have never done business with. They truly care about the customer. I will be going with Top-Tier Heating and AC for all of my HVAC needs, and highly recommend them to anyone looking to have any HVAC work done."

"First off this is not a bullshit fake review. I called Jeremy at around 230pm when other shops were booked out two weeks and he made it out to my house by 3 and had everything diagnosed and fixed by 4pm. Highly recommend."

"Fantastic team with fantastic service!"

"Very professional, they explained everything. The pricing was very good and they were very responsive when I called. This is a great company."

"Great customer service. Very good work."

"I hired Top Tier to replace my 30 year old HVAC system and to see if they could come up with a solution to fix heating distribution problems we were having. They recommended the correct size system for our house then installed it all in a day. Their work is very clean and professional looking. The larger variable speed furnace has made a huge difference in our house so far this fall. I would recommend this company. Very professional, knowledgeable, with quick and clean Craftsmanship. Plus supporting local business is always the best."

"What a great company! These guys not only came out quickly they did excellent work! I had some mini splits done and Shane answered all my questions explaining the best way to go about doing it. I really appreciated the attention to detail also. So glad I called Top Tier they really live up to their name! Thanks so much!"

"I had my furnace and air conditioning completely replaced by Top-Tier. Gabriel did an amazing job. Was communicative, professional, knowledgeable, and a great person to work with. He even reconfigured the set up of the equipment, from how the old ones were placed, in a much more logical way. I can’t thank Gabriel and T.T. enough. Will recommend this company over and over again."

"Very friendly and knowledgeable! I would definitely recommend them for any HVAC needs!"

"My AC quit on me on a really hot afternoon and Shane was on-site within an hour and had whatever wiring issue fixed within 30 minutes. My house was only 2 degrees warmer than what it was set for. Very knowledgeable and prompt. Definitely will use them in the future!"

"Very prompt response within 15 minutes – that is exceptional. Jeremy explained exactly what he was doing and gave me constructions on how to prevent this in the future. I appreciate his willingness to come out quickly and communicate directly. I definitely will use him in the future."

"I had my furnace go out when it was singe digits outside and we had called a few different places to get quotes, but everyone was understandably very busy. Top Tier Heating came in with the best price and were able to come the very next day! Gabriel, the technician was very polite when dealing with us and our house. They set down tarps before performing the work and kept my house probably cleaner than it was before they had arrived. The install looked great and he took the time to go over all the different features of the furnace and thermostat as well as explained what type of annual maintenance would be necessary for us to keep our equipment in great shape."

"Quick to schedule and fast service. Great team that knows what they're doing 👍"

"Dry good service - from communication to follow up! Safe care of our home. Clear communication of what follow up we need to do."

"I needed a regulator replaced on our pool heater. Top tier was fast to respond, on time and had fair pricing. I would use them again."

"On time, professional curdious, even fixed my storm door handle that was loose. explained everything fully and cleaned up the work area. Friendly and knowledgeable"

"This company was willing to work with me to accomplish something the city wanted but was very expensive. I’m so grateful. Nobody wants the city government upset with them. Right?"

"Quick, easy and affordable. Jeremy did a great job... quickly diagnosed and fixed my problem. Highly recommended!"

"Excellent! Prompt arrival, great workmanship, good clean-up at end of job, friendly & competent staff, highly recommended."

"Marriage was on the line. But Derek calmly worked his magic and fixed the dryer ductwork without a single hole. Crisis averted, ceiling intact, and I’m still happily married. 10/10 would trust Derek with both my ductwork and my domestic peace."

"We can’t say enough good things about these guys they really are top-tier In every way."

"Had them come look at my fireplace, they determined the issue, order the part needed and got it fixed! The gentleman that came were friendly and got the job done!"

"Awesome service. And great prices."

"Showed up on time, fast, efficient and cleaned up afterwards! Great job guys"

"I can’t say enough good things about Jeremy. From start to finish, the experience was outstanding. They responded quickly to my call and scheduled service right away, which I really appreciated. Jeremy arrived on time, was professional, and immediately made me feel confident that I was in good hands. He took the time to explain the issue clearly, answered all of my questions, and was completely transparent about the work that needed to be done. It’s not always easy to find a company you can truly trust, but Jeremy and the team proved they are honest and reliable. The work was completed efficiently and with great attention to detail. Everything was up and running perfectly before he left, and he made sure the area was clean and tidy. If you’re looking for a quick, trustworthy, and efficient HVAC company, I highly recommend them—especially Jeremy. I wouldn’t hesitate to call them again!"

"Easy to get ahold and work with."

"Very professional, polite and friendly. Cleared up everything"

"Exceptional! Jeremy, Gabriel and Dakota were great! Got scheduled quickly, found an issue and got it fixed within a day. Awesome! My new go to guys for HVAC stuff. Thank you!"

"They was very friendly and one thing I personally I appreciate it when people keep their workplace clean and when they finish they clean everything where they worked."

"this is our 2nd job request with Top Tier. they did our range hood and bathroom fan installation. very satisfied with how communication and actual work are done. always swift! highly recommended!"

"When I called this company, I was a little distressed because the house is for sale and the gas leak was found during an inspection. Top Tier came out the very next day and took care of the leak. I was impressed!"

"The guys came in one day and did both, the AirConditioner and the furnace. They did and excellent job. They were very nice and explained everything. I highly recommend them!"

"Excellent work to come out and diagnose issue with my garage heater same day. We collectively determined it made more sense to replace my old unit with a brand new Modine Hot Dawg. Team came out the next day did the install, cleaned up and educated me on the new unit. I will definitely be working with this team again."

"I had a gas leak main line for my furnace. The gas was shut off for safety top-tier came out and had it fixed within 2 hours. I have used them in the past for AC replacement. I will use this company everytime, they are honest and dependable. The prices are better than other quotes as well. Highly recommend."

"Top Tier is just the best. Their prices are reasonable, and their service is great. Do not be fooled by the "One Hour" companies on the TV commercials. They are deceptive, and outrageously expensive. Top Tier Heating & Air Conditioning is the way to go."

"Answered questions fast. Great communication. Great price. Quality of work is high. They said they would be there at a certain time and they were! I would definitely go back to them."

"WOW!! A professional quality service where the quality shows. Fantastic customer service. Great communication with immediate response. Technicians were amazing. Very pleasurable experience. Love the rapid response to my needs. Super trustworthy, reliable and they gave a shit about our needs. Great financing options. Look no further Top Tier is your best choice. You will be glad you did."

"I recently reached out to Top Tier Heating & Cooling in Ham Lake for a free estimate, and I was blown away by their responsiveness and professionalism. Within moments of submitting my inquiry, I received a phone call followed by a detailed email. The very next day, they were at my home, ready to provide a quote—which was incredibly reasonable. From start to finish, the customer service was absolutely phenomenal. The team that installed both my furnace and AC was outstanding: knowledgeable, helpful, respectful, and polite. They took the time to explain everything clearly and made sure the job was done right. If you're looking for a locally owned business that delivers top-tier service and top-tier quality, look no further. It’s no surprise they’re called Top Tier—they truly live up to the name. I would recommend them to anyone without hesitation!"

"Some of the most professional and respectful guys I have worked with. Came to my house and basically finished up within a few hours. Explained everything to me before they left, and left the place nice and clean. Definitely would recommend them to anyone who needs a new boiler/furnace. Great service."

"Glad we chose them to put in our air conditioner very friendly very nice. Answered all questions. Glad we picked them."

"What a great experience, the staff were so friendly and helpful, having to get a new furnace and ac installed seemed like it was going to be a nightmare, but they were truly amazing at everything! Highly recommend!"

"Fast and efficient service ! Got the job done right! They also went over and above and drained a problem water softener. Well done"

"Jeremy, the owner of TopTier has been doing work for me for many years and the results have always been amazing! He and his team never cut corners, they always take their time to make things look great. Their prices are always fair and the service is courteous and timely. I will never go to anyone else!!!"

"I don’t often write reviews but this company is well deserving of a 5-star shoutout. I was referred by a neighbor during a recent AC outage in my home. With an indoor temperature of 85 and 2 uncomfortable dogs, I was in need of ASAP assistance. Jon was extremely efficient, down to earth, and knowledgeable. He prioritized my service within less than 48-hour turn around (plus communicated an early availability during the day of which I was grateful for). not only did he repair my AC in less than an hour, he also provided me with simple tips and knowledge to use moving forward. Seriously exceptional service from a team who clearly cares about what they do and aims to do it well. I will definitely be contacting them again in the future if the need arises. Thank you, Jon!"

"Awesome Service!! Well knowledge techs. Friendly!!! Would recommend this Place!!!"

"John & other gentleman were great & John a sweetheart Thank you"

"I highly recommend Top-Tier Heating and Air Conditioning. They installed a furnace and an air-conditioning unit for me in my townhome. The whole team is very professional and knowledgeable, always on time, and communication is excellent. A special thanks to Jeremy for his patience working with me to choose appropriate models and for quickly responding to my emails, text messages, and phone calls. I really appreciate that Top-Tier follows good professional practices like getting permits to make sure their job reflects local HVAC installation codes"

"Exellent service. They took care of everything."

"Very quick and professional team! I was very pleased with the service!"

"Great company, speedy service, and fair pricing. Highly recommend 👍🏼"

"Had a great experience with Top Tier Heating and especially with Jeremy. He was honest, reliable, and incredibly professional from start to finish. Pricing was straightforward with no surprises, and he took the time to explain everything clearly. He even shared helpful maintenance tips to prevent future issues. I’d definitely work with them again and highly recommend them to anyone needing heating services."

"Great jobs guys"

"Great customer service! Answered all of my questions and got my furnace installed quickly and cleanly. I will definitely recommend them to my friends and family. Very impressive!"

"They were very responsive, listened well, and followed up on every concern."

"Our furnace stopped and Top-Tier came out within a couple of hours of our call. They quickly diagnosed the problem and had the furnace running again. On top of that, they had the parts to fix it on-site. They explained exactly what had happened and we were relieved. It was a simple and inexpensive fix. They have a ton of experience and it shows. So appreciative of their good work and honesty."

"They did good work and communicated well on progress and the little problems they found."

"Very responsive. Honest. Good judgement and communication. Would highly recommend."

"These guys are amazing! Installed a new central air and furnace in under 5 hours. On time, professional and great to work with. Also they cleaned up everything and hauled away old stuff and yard and basement cleaner then before. We highly recommend them. G. Barker"

"Top Tier crew is awesome and very professional. I loved the service provided."

"I recently had the pleasure of working with Top Tier for a HVAC service call and I couldn't be more impressed. From the initial consultation to the final installation, their team was punctual and knowledgeable. They took the time to explain every step of the process and offered clear options without pressure. The technician was efficient and tidy—no mess left behind—and the system has been running flawlessly ever since. I highly recommend to anyone looking for reliable, honest, and Top-Tier HVAC service!"

"Great work. Friendly. Will call again if needed. Thanks."

"They came on time! Dressed like professionals, took off their shoes, and fixed my broken boiler fast. In and out and while he explained what he fixed and didn’t try to sell me something I didn’t need! Very good company."

"Its almost Christmas and he came and got the job done, could have just kinda fixed but found the problem and repaired forever.."

"Very professional and friendly. Ran into an electrical problem, but they stayed until it was resolved. Jeremy is so nice and super easy to communicate/work with. Will definitely call them again!"

"Excellent service. Came out quickly and was very knowledgeable. Had my furnace back in action in no time!"

"These guys were great and did a fantastic job installing our new furnace. Thanks 😊"

"They did a great job and was fast. I signed the contract and they came in the next day. The furnace was replaced in 5 hours. They even relocated the flue pipe so it was up to code."

"Great to work with, very clean (left the area cleaner the how it was) polite gave me more information on my system and recommendations. 100% recommend"

"The Best HVAC Company Ever !!! Jeremy is Extremely Knowledgeable and Experienced !!!"

"Great job came out in the middle of the night and fixed our furnace"

"We always use these guys. They are super professional, the work looks great, they make things easy to understand, they don’t try to get me to buy things I don’t need and their pricing is excellent! We have had nothing but excellent experiences with Top Tier!"

"Great service"

"Very pleased. The three young men were very nice and courteous. They explained everything, got right to work and cleaned everything up. I give then a 10!"

"Very friendly and helpful. The technician was very knowledgeable and professional , able to troubleshoot the problem within minutes and fixed the problem."

"Removed broken furnace. Installed new one. The guys were friendly, efficient, professional, accommodating."

"Great experience with Top Tier heating, and Jeremy! He was honest, reliable, and very professional from start to finish. Pricing was upfront with no surprises, he explained everything clearly, and gave me some great maintenance tips to prevent further issues . I’d absolutely use them again and recommend them to anyone needing heating work. He even drove through a blizzard to procure an additional part to save Christmas for our family!"

"Service technician did a great job and was very friendly"

"The wonderful crew showed up smiling and got to work on replacing my furnace. They were efficient, professional, and answered all my questions. I highly recommend them."

"Fantastic! He was very knowledgeable and nice. Prompt service. He explained everything. A champion representative of your company. This guy deserves a huge Christmas bonus!"

"I had a appointment for tune up 2 weeks ago they came on time and did what they have to do I really appreciate they are honesty and do the right thing is on the right time."

"Jeremy was able to find time in his day to double check Dean's costly estimates. I will certainly be calling Top-Tier next time I need any service. They have earned my future business!"

"Came out in the middle of the night and got us fixed up quickly. Thanks!"

"The team at Top Tier was great! They provided solutions for my area above a garage we were having issues with. As always I’ll continue to use this great team!"

"This is trusted locally owned business. My water boiler failed in the middle of cold snap. They came the next day, diagnosed and provided options of solutions. They charged reasonable fees with top notch services. I would recommend to anyone who has a problem with heating and cooling."

"Great experience. Very knowledgeable technician."

"Great response time after hours. Great work. Solid pricing. Exactly what we needed."

"The technician we had out was very courteous and very knowledgeable"

"John and team installed our new high efficiency furnace, rerouted the air in and exhaust out pipes, rewired the electric and thermostat and connected it to our A/C unit. All within 3 hours. That's why they are called Top-Tier. 👍"

"Jon was excellent - very informative and resolved the issue another company didn’t take the time to check. Will be using Top Tier moving forward!"

"Top-Tier did an excellent job removing our old furnace and installing our new furnace and central air. The crew was professional and friendly. I would recommend."

"Everything about our new furnace installation went super smooth! Everything about the furnace and the installation was explained clearly, my questions were answered perfectly, and the installation went off without a hitch. Everything works great! I couldn't find something to complain about if I tried."

"He was on time and was very honest. We will definitely use again if needed!"

"Very prompt, professional, informative, fairly quick and very thorough. They were surprisingly quiet considering it was a removal and install. Very very pleased and highly recommend"

"Top Tier installed a garage heater for us. They were all very kind and they were able to install it very fast. We highly recommend them and will continue to use them in the future."

"I had an issue and Top Tier responded in less than 24 hours, the day before Thanksgiving! Extremely knowledgeable, friendly and willing to help. Highly recommend and I know who I will be using for all my HVAC needs! Thanks again for giving us peace of mind before the holidays!"

"I highly recommend Top Tier Heating and Air Conditioning. They were quick to respond to my call regarding a furnace inspection for my parents. Findings from the inspection revealed high levels of carbon dioxide. They installed a new furnace the following day ensuring the safety of everyone in the house. The technicians were pleasant, helpful and knowledgeable. Please consider Top Tier for your heating and air conditioning needs."

"John shared details of the work they did, and we are very pleased with our new vented microwave install and new venting that was needed. Also, we compared prices and theirs was lower than our other option."

"Great guys, super friendly.. made custom duct worked and cleaned the space better then it was before starting!"

"The installers showed up bright and early. They were courteous and professional. Highly recommend!"

"On time, personable, competent, good communication and good follow through with checking furnace systems, explaining furnace and thermostat operations and cleaning up!!! The three technicians did a great job on the installation of the new furnace!!!"

"Everything went well and with a good attitude"

"The world needs more companies like Top Tier. There premise is the Old School ways. Do what you say you’re going to do and do the job right the first time. From office to job site, everyone’s attitude was pleasant, courteous, respectful. I will and would hire them in a heartbeat!"

"Great Service, On Time for Appointments and we’re in and out with no mess. I would highly recommend !!!"

"The team was very professional, efficient and left nothing behind after installing my new furnace and ac unit."

"Our furnace went out 20 hours before hosting a large Christmas party. I wasn't sure If I was going to be able to get it sorted out. But within the first 5 minutes of talking to Jeremy, I knew that everything was going to be all right. He was very transparent and honest and above all timely. He did an excellent job and had me up and running in no time. He was a prayer answered. He's now going to be my "Guy" for all things related to HVAC! YOU WILL ABSOLUTELY NOT BE DISAPPOINTED BY THIS TEAM!"

"Highly recommend. I will be using Top-Tier for all my HVAC needs going forward. Honest, prompt, pleasure to work with."

"The guys were great, very courteous, knowledgeable, and very easy to talk to and ask questions"

"Absolutely recommend Top-Tier Heating and Air Conditioning! The team installed the gas line and heater in my garage and provided excellent service every step of the way. They also offered a FREE estimate when I was researching what company I was going to go with. Thank you, Top-Tier team!"

"Garage heater went out. They were prompt, found the problem, provided a temporary fix for no cost and got back to me the next day with a quote on a new part. Next morning they were back with the part and had it fixed, running better than new in less than an hour. Professional, friendly and fast."